Order processing

Please find a short description of our order processing below. For sure, this process can be adapted in individual cases (e.g. you don't have to take care of ECU de- and mounting while you get an On-site support).

What you have to do, what we do for you?

  • 1.

    Your preperation

    Removal & delivery of hardware¹ Option: data recording & rider report²
  • 2.

    Our service

    Backup of original data Analysis of data recording & rider reports² Analysis of ECU-Data Reprogramming of ECU Functionality test
  • 3.

    Your post processing

    Installation & test Feedback (voluntary)

1. Detailed information will be provided with commercial offer (normally only ECU), for disassembly instructions please visit our Tech Corner

2. Only necessary if rider specific modifications are requested

Lead times

Shipment: For the processing of your order we need normally max. 3 working days. In addition 2 times shipment. An express delivery is possible for extra charge. From January to May, there are seasonal peak times during which we sometimes require more than 3 working days for processing.

On-site appointment: The processing time is of course dependent on the order. 90% of the orders can be processed within less than 4 hours. If arrival and departure on the same day are not possible, we are happy to advise you on the search for the right accommodation.

Shipment providers

We work with...

  • EU (standard delivery): DHL (Deutsche Post) 
  • EU (express courier): DHL Express
  • nonEU: DHL Express

For nonEU shipments towards us, we also recommend express service providers - good offers through web dealers like parcel2go.com or transglobalexpress.com.

Closing times

Our company is closed at the following times due to racetrack support or business holidays. Parcels would be  accepted, but orders received during this time will be processed after we return.

  • May 11, 2021 - May 13, 2021
  • May 31, 2021 - June 6, 2021
  • August 30, 2021 - September 13, 2021
  • December 24, 2021 - January 9, 2022

Payment terms

You have to trust us - and of course we have to trust you, too. With us you pay within 10 days after invoice receipt. The invoice will be sent to you not before completion of your order. So you have time to convince yourself of the functionality of our services before you have to pay.

We prefer bank transfer or transfer providers like transferwise.com or moneygram.com for payment. Furthermore we provide Paypal payment together with a fee of 5% (non EU) or 2% (EU).

Software recovery

With us, your software is saved from both the pre-processing and post processing status. If you need to recover OEM or RS²E software, this is possible at any time for 100 € (+ VAT).